Policies & FAQ
Our highest priority is to provide our customers with highest quality products and top notch customer care. We are easily accessible to address any questions or concerns. We want to create long term relationships with our customers and we hope you will be one of them. Please let us know if we can improve our service at any time.
Customer Care
Questions – will will answer all your questions and concerns within 48 hours.
Order changes – we will try to change your order if you notify us within 24 hours after placing the order.
Payment & Shipping
Payment methods – we accept Visa, Mastercard, American Express and Discover. If you are interested in different payment forms, please contact us. All payments are processed via Stripe.
Sales tax – we do not charge sales tax outside New Jersey. There is a 7% sales tax for orders shipped within New Jersey.
Other payments – please contact us before placing your order for different payment methods.
Personalized order processing – please allow an extra day for custom or personalized order.
Shipping & Fulfillment – we will ship your order within 3 to 4 business days after receiving payment with USPS First Class Mail service. We will notify you with shipping confirmation via email.
International Shipping – all international orders are shipped via USPS International Mail service.
Order tracking – once your order ships, you will receive the shipping notification with tracking number.
Returns & Exchanges
Return order qualification – unused items in the original condition & packaging may be returned within 15 days of receipt for a refund (excluding shipping charges). Return shipping costs are the buyer’s responsibility and are non-refundable.
Return address & packaging – please package your return with care and send to:
Attn: Returns,
Onesweetorange, LLC.
8 Jennifer Way,
Fairfield, NJ 07004
Credit – once your return package is delivered, we will process your refund within 2 business days.
Order exchanges – any product that is defective or damaged during shipping, we will replace it at no cost.
Custom & personalized orders – we apologize, but we do not offer refunds or exchanges on personalized and custom orders.
Return shipping payment – we do not offer return shipping. It is your responsibility to cover the return shipping fee.
Privacy & Security
Privacy policy – we respect your privacy and your submitted information will not be shared with anyone.
Security & information – our order processing and payment systems are secure and provided by Squarespace and Stripe.
Terms & Conditions
Copyrights & Trademarks – ONE+SWEET+ORANGE and onesweetorange are property of Onesweetorange, LLC.
In addition, any images, artwork, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections.
Content Usage – please do not use any of our images without our permission.
You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Onesweetorange, LLC.
All 3rd party names, trademarks and copyrights are properties of their respective owners.
FAQ
Personalized Orders – if any changes are requested on custom order, please contact us immediately.
Final Sale orders – are not refundable and not exchangeable.
Shipping times – might differ depending on your location and circumstances beyond our control.
Order non-deliveries – please contact us immediately if your order is marked as delivered, but you have not received it. We will try to resolve it.